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Customer Care Center

 1) Call 1912 To Register Complaints.


2) Type GESCOM send SMS to 57575 to register complaint.


3) Online Complaints:  Click Here



4) Download Consumer Mobile App from Play store: Click Here




Better Customer Care for Greater Customer Satisfaction


Since it became operational in June 2002, GESCOM has undertaken a number of measures to improve customer care. These include:


1.Speedy response to customer complaints:

Systems have been put in place for attending to customer’s complaints quickly. Customers can even approach the Managing Director directly with their complaints, either through e-mail, letter or in person. 


2.Sensitizing field staff to improve behavior with customers:

Special efforts are being made to bring about an attitudinal change in the field staff attending to customer’s complaints. They have been sensitized to the need for courtesy, politeness and responsiveness while dealing with customers. HRD training is being given to them.


Apr 2021-Dec 2021 Statement showing the details of No of calls received/answered in customer care center  Click Here
October-2020 Statement showing the details of No of calls received/answered in customer care center  Click here

Last Updated: 16-02-2022 01:47 PM Updated By: Admin

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